INFORMATION ON ORDERS
All orders are acknowledged, including all specifications, scheduled delivery date and pricing. To avoid delay, be sure to submit all essential data, such as quantity, item, colors, delivery requirements, mode of shipment, copy or artwork and layout. On repeat orders please refer to our previous order number. COPY PREPARATION
Prices include use of our standard type and camera ready artwork. For artwork to be considered "camera ready" it should be sharp black and white. When art is enlarged, imperfections will be exaggerated. Incomplete art will require a preparation charge. Where halftones are required clear black and white originals must be supplied. Previously printed halftones and screens cannot be reproduced properly. COMPUTER DISKS
If possible we request that film is supplied. Output from a disk will be quoted upon receipt of disk. IBM files are restricted to Corel Draw. MAC files are accepted as eps file, QuarkXpress, Illustrator, PhotoShop, or Freehand. Call with additional questions. Our email address is ellen@greentreemarketing.com. Please do not email large files with four color process, forward a Zip disk or CD for large files. PROOFS
Proofs are furnished upon request. If a proof is required, add one week to normal production, more if there is a delay in returning proof approval. Proofs can be faxed at no additional cost, call for quotes on Rainbow or Matchprint proofs. |  | CANCELLATIONS
Orders are not subject to cancellation unless we are notified and acknowledge same in writing. All costs incurred up to cancellation will be billed. SHIPPING INFORMATION
All shipments are F.O.B. Framingham, MA. On truck shipments shipped prepaid; the carrier will bill the distributor directly. UPS and Parcel Post charges are prepaid and added to invoice. DROP/SPLIT SHIPMENTS
All prices quoted are for single destination shipments. Add $3.00 per drop shipment. Labels MUST be supplied for multiple drop shipments to avoid a two day delay in shipping. C.O.D. ORDERS
C.O.D. orders are accepted. Liability: Merchandise becomes the customer's property upon delivery to carrier. We are not responsible for shipments delayed or lost in transit. Claims must be made directly with delivering carrier. MERCHANDISE RETURNS
All requests for return of merchandise for credit or replacement must be authorized within 30 days after receipt of shipment. Defective merchandise will be replaced at no charge. TELEPHONE INQUIRIES:
Verbal quotes are based on the information given by the distributor. The distributor is responsible for costs that are not discussed at the time of verbal quotation. For accurate quotes, fax specifications and a written quote will be provided outlining the specifications. | |
